Privacy Policy

At AlJiyad Digital Marketing Agency (“AlJiyad,” “we,” “us,” or “our”), we prioritize your privacy and are committed to safeguarding any personal information we collect. This Privacy Policy explains how we collect, use, share, and protect information related to individuals (“you” or “user”), including clients, prospective clients, and visitors of our website. By using our services or accessing our website, you agree to the practices outlined in this policy.

This Privacy Policy complies with global privacy laws and regulations, including the General Data Protection Regulation (GDPR) in the EU, the California Consumer Privacy Act (CCPA), and other relevant international privacy frameworks.

1. Scope of the Policy

This Privacy Policy applies to information collected through:

  • Our website and any affiliated websites or landing pages
  • Client consultations, onboarding, and service communications
  • Marketing and promotional activities
  • Customer support and inquiries

2. Data Collection Practices

We collect various types of information based on your interactions with us. The information we collect falls under the following categories:

2.1 Personal Identifiable Information (PII)

  • Full name
  • Contact information (email, phone number, mailing address)
  • Billing information (when necessary for transactions)
  • Job title, company name, and professional background (for B2B services)

2.2 Technical Information

  • IP address and device identifiers
  • Browser type, operating system, and version
  • Information about how you access our website (referring URLs, page interactions)

2.3 Behavioral and Interaction Data

  • Pages viewed, browsing history, and engagement metrics on our website
  • Interaction data from our emails, social media pages, and ads

2.4 Business-Related Information

  • Information provided during consultations, including business objectives and marketing requirements
  • Analytics and performance data related to client campaigns

3. How We Collect Information

We collect data through several methods:

3.1 Direct Information Collection

When you voluntarily submit information (e.g., filling out forms on our website, subscribing to our newsletter, or providing details during service engagement).

3.2 Automated Collection via Cookies and Tracking Technologies

  • Our website uses cookies, pixels, and other technologies to track usage patterns and enhance user experience.
  • We classify cookies as follows:
    • Essential Cookies: Necessary for website functionality and security.
    • Analytical Cookies: Used to gather performance data and understand user behavior.
    • Advertising Cookies: Track ad performance and serve relevant advertisements on third-party platforms.

3.3 Third-Party Data Sources

We may collect information from third parties, such as social media platforms, analytics providers, and advertising partners, to complement the data we hold.

4. Purpose of Data Collection and Lawful Bases for Processing

We use personal data based on the lawful bases established under global data protection laws, including GDPR and CCPA. Here is a breakdown of the purposes and lawful bases for processing:

4.1 Service Delivery

  • Purpose: To provide, manage, and support our digital marketing services.
  • Lawful Basis: Contractual necessity (for clients); Legitimate interest (for potential clients).

4.2 Marketing and Communications

  • Purpose: To promote our services, send marketing materials, and inform you of new offerings.
  • Lawful Basis: Consent (for marketing communications); Legitimate interest (for existing clients or individuals who have expressed interest in our services).

4.3 Improvement of Services

  • Purpose: To analyze user interactions on our site, optimize service delivery, and improve our offerings.
  • Lawful Basis: Legitimate interest in enhancing business operations and user experience.

4.4 Legal Compliance and Security

  • Purpose: To comply with legal obligations, maintain site security, and prevent fraud.
  • Lawful Basis: Legal obligation; Legitimate interest in safeguarding assets and user data.

5. Data Minimization and Retention

We only collect the minimum amount of information necessary to fulfill our business and legal obligations. We retain personal data:

  • For as long as it is required to provide services, comply with legal obligations, or resolve disputes.
  • In anonymized or aggregated forms beyond retention periods for analytical purposes without directly identifying individuals.

6. Sharing and Disclosure of Information

We do not sell your personal information. However, we may share it under the following circumstances:

6.1 Service Providers and Partners

  • We may share data with third-party vendors, including payment processors, analytics providers, and marketing platforms, to deliver our services efficiently.
  • All third-party processors are contractually bound to handle your data under strict confidentiality and security measures.

6.2 Legal and Regulatory Compliance

We may disclose personal information as required by law or to protect our rights and comply with legal processes (e.g., court orders, regulatory inquiries).

6.3 Business Transfers

In the event of a business merger, acquisition, or transfer of assets, we may transfer personal data to the new entity. We will notify affected users and outline data protection protocols.

6.4 Your Consent

We may share your data in other situations where you have provided explicit consent.

7. International Data Transfers

We operate globally, and data may be transferred to countries outside your location. We take necessary precautions, such as contractual clauses or regulatory adequacy decisions, to protect data transferred internationally and ensure compliance with applicable regulations (GDPR, CCPA).

8. Security Measures

We employ a variety of security measures to protect your data, including:

  • Encryption: Secure encryption protocols protect data at rest and in transit.
  • Access Control: Restricted access to sensitive data, limited to authorized personnel.
  • Regular Audits: Periodic security reviews and vulnerability assessments.

Despite these measures, no online platform is entirely secure, and we advise users to exercise caution when sharing information over the internet.

9. Your Rights Under Privacy Laws

Depending on your jurisdiction, you may have specific rights regarding your personal data. Here’s an outline of your rights under GDPR, CCPA, and other global laws:

9.1 Right to Access (GDPR, CCPA)

You have the right to request access to your data and obtain a copy of personal information we hold about you.

9.2 Right to Rectification (GDPR)

You can request corrections to any inaccurate or incomplete data we hold.

9.3 Right to Erasure / Deletion (GDPR, CCPA)

In certain cases, you may request the deletion of your data, subject to legal obligations and our retention policies.

9.4 Right to Restrict Processing (GDPR)

You may request that we limit the processing of your data under specific circumstances, such as pending a dispute about data accuracy.

9.5 Right to Data Portability (GDPR)

You can request that we provide your data in a structured, commonly used format for transfer to another service provider.

9.6 Right to Object to Processing (GDPR)

You may object to processing activities, such as direct marketing or profiling.

9.7 Right to Withdraw Consent (GDPR, CCPA)

Where processing is based on your consent, you have the right to withdraw it at any time.

9.8 Non-Discrimination (CCPA)

We will not discriminate against you for exercising your privacy rights under CCPA.

10. Children’s Privacy

AlJiyad does not knowingly collect information from individuals under 16 years old. If we discover such data, we will promptly delete it in compliance with applicable laws.

11. Third-Party Links and Services

Our website may contain links to external websites or services operated by third parties. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies independently.

12. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze traffic, and provide targeted advertisements. You may control cookies through your browser settings and adjust preferences through our cookie banner on first visit.

12.1 Managing Cookie Preferences

Most browsers allow you to refuse cookies or delete existing cookies through settings. However, certain cookies are essential for optimal site performance.

13. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. We will notify you of any significant changes through our website or other communication channels.

14. Contact Us

For any questions about this Privacy Policy or to exercise your privacy rights, please contact us at:

AlJiyad Digital

Email: business@aljiyad.com

This Privacy Policy demonstrates AlJiyad’s commitment to responsible data use and compliance with privacy regulations globally. We encourage regular review of this policy to stay informed about our data practices.