Terms and Conditions

Welcome to AlJiyad! By accessing our services or website, you agree to these Terms and Conditions (“Terms”), which govern your relationship with AlJiyad (“we,” “us,” or “our”) and all services we provide. Please review these Terms carefully.

Service Agreement

These Terms supplement any specific service agreement you may sign with AlJiyad. By entering into a service agreement, you agree to abide by both that agreement and these Terms. We reserve the right to amend these Terms at any time, with notice posted on our website.

Scope of Services

AlJiyad provides a comprehensive suite of digital marketing services, including but not limited to:

  • Search Engine Optimization (SEO)
    • Keyword research and analysis
    • On-page and off-page optimization
    • Content creation and optimization
    • Technical SEO audits
    • Link building
    • Local SEO optimization
  • Social Media Marketing
    • Strategy development and management across key platforms
    • Content creation and audience engagement
    • Analytics and performance tracking
  • Pay-Per-Click (PPC) Advertising
    • Campaign planning and management
    • Keyword bidding strategies
    • Performance monitoring and optimization
  • Online Reputation Management (ORM)
    • Monitoring and managing brand reputation online
    • Review and sentiment analysis
    • Proactive response management

AlJiyad reserves the right to determine the types of businesses we serve. We may, at our sole discretion, choose not to provide services to businesses or industries that do not align with our values, professional guidelines, or ethical standards. Examples may include but are not limited to businesses involved in illegal activities, explicit content, or deceptive practices.

All digital marketing work follows industry best practices and complies with major platform and search engine guidelines. However, given the evolving nature of algorithms and platform policies, AlJiyad does not guarantee specific rankings, outcomes, or performance metrics.

Client Responsibilities

For the best results, clients agree to:

  • Provide accurate information regarding their business, objectives, and existing digital assets.
  • Grant access to necessary accounts and platforms, including website files, content management systems, analytics, social media accounts, and advertising platforms.
  • Implement AlJiyad’s recommendations for SEO, Social Media Marketing, PPC Advertising, and Online Reputation Management (ORM) promptly, as agreed.
  • Avoid practices that may violate platform or search engine guidelines (e.g., black-hat SEO, fake reviews, or click fraud), which could negatively impact results.

Non-compliance with these responsibilities may affect the effectiveness of services, and AlJiyad cannot be held liable for any outcomes resulting from such actions.

Fees and Payment Terms

Clients agree to pay fees as outlined in their service agreement as follows:

  • Payment Structure: Payment may be required upfront, on a recurring monthly basis, or in installments, as specified in the agreement.
  • Late Payments: Payments not received by the due date may incur a late fee or other penalties as outlined in the service agreement.
  • Non-Payment: If fees remain unpaid, AlJiyad reserves the right to suspend or terminate services.

Any fee adjustments will be communicated prior to implementation. Payment disputes should be raised in writing within 15 days of the invoice date.

Intellectual Property and Confidentiality

All strategies, recommendations, and reports provided by AlJiyad, including those related to SEO, Social Media Marketing, Pay-Per-Click (PPC) Advertising, and Online Reputation Management (ORM), remain our intellectual property. Clients are granted a license to use this material solely for the purposes agreed upon in the service agreement.

Confidentiality: Both parties agree to maintain the confidentiality of all shared information throughout the contract term. Confidentiality obligations will remain in effect even after the termination of services.

Ownership of Deliverables: Upon full payment, ownership of specific deliverables will transfer to the client, excluding any proprietary tools, templates, or techniques developed by AlJiyad.

Limitation of Liability

AlJiyad is not liable for any indirect, incidental, consequential, or punitive damages arising from:

  • Changes in search engine algorithms or social media platform policies that impact SEO or Social Media Marketing results.
  • Website downtime, data loss, data breaches, or disruptions in ad campaigns caused by third-party services or client-managed systems.
  • Penalties or adverse effects resulting from unauthorized changes made by the client or third parties, including modifications impacting SEO, Social Media, PPC Advertising, or ORM efforts.

In no event shall AlJiyad’s total liability exceed the total fees paid by the client for services within the last six (6) months.

Results and Performance Disclaimer

While we apply best practices to improve website visibility, brand presence, and online reputation, results for SEO, Social Media Marketing, Pay-Per-Click (PPC) Advertising, and Online Reputation Management (ORM) depend on numerous factors beyond our control. Therefore, AlJiyad cannot guarantee specific rankings, follower growth, traffic increases, ad performance, or revenue growth.

Termination of Services

Both parties may terminate the agreement with thirty (30) days’ written notice. Termination terms are as follows:

  • Client-Initiated Termination: All work completed up to the termination date remains payable, and no refunds will be issued for prepaid fees.
  • AlJiyad-Initiated Termination: AlJiyad may terminate the agreement if payment terms are breached or the client violates any material terms. Upon termination, AlJiyad will discontinue services, and fees for completed work will remain due.

Indemnification

Clients agree to indemnify, defend, and hold harmless AlJiyad, its affiliates, and employees from any claims, liabilities, damages, or expenses arising from:

  • The client’s use or misuse of AlJiyad’s recommendations, strategies, or materials related to SEO, Social Media Marketing, Pay-Per-Click (PPC) Advertising, and Online Reputation Management (ORM).
  • Content or information provided by the client that results in third-party claims or legal actions.

Third-Party Tools and Links

Our website may contain links to third-party websites or services. AlJiyad is not responsible for the content, practices, or policies of third-party sites. Use of third-party tools or links is at the user’s discretion and subject to the terms of those third parties.

Modifications to Terms

AlJiyad reserves the right to revise these Terms at any time. Updates will be posted on our website, and continued use of our services indicates acceptance of any changes. Clients are encouraged to periodically review these Terms for updates.

Entire Agreement

These Terms, together with any signed service agreement, constitute the entire agreement between AlJiyad and the client, superseding any prior or contemporaneous communications, whether written or oral.

Acceptance of Terms

By using AlJiyad’s website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. Should you have any questions or concerns, please do not hesitate to contact us for clarification before proceeding.

Questions or Feedback?

At AlJiyad, we’re here to help. If you have any questions about these Terms or would like additional details on how we can support your business through our SEO, Social Media Marketing, Pay-Per-Click (PPC) Advertising, and Online Reputation Management (ORM) services, please reach out. We value open communication and are committed to providing you with the information you need to make informed decisions.

Staying Informed

We encourage our clients to stay updated on our Terms and Conditions, as they may change over time to reflect new policies, services, or regulations. Any updates will be posted on this page, and significant changes will be communicated directly to our clients as applicable.